You can read your newsletter online and sign up for your email newsletter below.
We’ll keep you updated with your latest community news, service updates and opportunities.
If you live in an independent living scheme, you will also receive a printed newsletter in the post every six months, the Independent Times.
Do you have a story you would like to share? Let us know, and we can share it in our newsletter and Facebook page.
Get involved in making a positive difference in how we do things, and help us to do our best for you.
Your Tenant Committee meets every quarter to make sure that the tenant voice is heard and that it influences the decisions about how we deliver our services to you.
The Tenant Committee plays a crucial role in providing direct feedback to our board to ensure that we meet our promises and regulatory obligations, achieve value for money, and deliver excellent services.
Over the past few months, the Tenant Committee has discussed a number of issues, including looking at our strategic priorities, complaints and compliments, and our independent living strategy.
If you are interested in hearing more about your Tenant Committee or ways you can get involved in the strategic sharing of services, please get in touch.
Meeting schedule for your Tenant Committee in 2025/26:
16 July; 19 November; 18 February 2026
Meet your committee
Neil Townsend
Chair, Tenant Committee
Hello, my name is Neil. I have been working to deliver excellent services for tenants for most of my working life, and since retirement, it has been a pleasure to sit on the board of Progress Housing Group.
Our Tenant Committee enables tenants to be fully involved and make a positive difference in our work together.
Other ways to get involved
Read about how well we are doing
You can read your Tenant Annual Review here.
If you want to keep up to date on how well we are keeping our promises to you, head over to our performance section.
Follow us and our communities on social media
Follow us on social media and keep up-to-date with all your latest community news, service updates and more.
Follow us on:
If you live in our Kilnhouse community, you can join the Kilnhouse Community Chat Facebook Group.
If you live in our Lower Lane community, you can join the Freckleton Lower Lane Community Chat Facebook Group.
Do you have a story you would like to share? Let us know, and we can share it in our newsletter and Facebook page.
Complete surveys and questionnaires
We share regular surveys with you to understand how happy you are with our services and to give you the opportunity to make suggestions on how we can improve what we do.
Attend discussion groups with other tenants
Attend discussion groups with other tenants
We hold regular sessions with tenants, who give up their time to talk through the services we provide. The information and examples of their lived experiences can help us to improve and develop the services we deliver.
The topic for discussion at each session is promoted, there is no need to sign up to attend all the sessions we host, but if there is a particular topic that interests you we would love to see you.
The topics include, repairs and maintenance, complaints and compliments, health and safety, the environment, disability, community projects.
Most sessions are held in person and virtually so you can join in a way that suits you best. We also reimburse out of pocket expenses for tenants who support us in this way.
If you are interested in finding out more please contact the Customer Voice Team.
Being part of our Read and reply group
If attending a session is not for you, don’t worry. We have a read and reply group. This is a group of tenants who have said they would like to receive information and provide their comments.
This is a great way to get involved in your own time with no ties to when and where you can get involved.
If you are interested in finding out more please contact the Customer Voice Team.
We hold a range of activities across our communities during the year. This includes annual competitions, cultural and community events and more localised drop-in sessions and activities at our community centres and schemes.
A number of our tenants support their community and Progress at the same time by carrying out a regular community check. This involves walking around the area you live in, completing a check sheet of what you see, the good and the bad and sending this to the Customer Voice Team. Any issues identified will be logged for action by the appropriate team or organisation.
There are opportunities for you to support your local community by volunteering your time to run activities and events helping to bring people together to reduce isolation and build
What our Tenant Committee members say:
“I want to be part of the change and make a difference to support other tenants.” Tracey
“I feel I am learning more. As tenants we are looking at things differently to the board.” Julie
