Free wellbeing and support service | Progress Housing Group

Free, confidential and independent mental health and wellbeing support with money, practical and relationship issues.

Your wellbeing and mental health are a priority to us, and we are keen to ensure that our tenants have somewhere to turn when times are tough.

We have partnered with Life & Progress, an independent mental health and wellbeing provider, to launch a free, confidential support and wellbeing service. This service is called Tenant Care.

You can access practical information, resources, and counselling to help you balance your work, family and personal life.

Tenant Care is a fully-funded support and well-being service providing free, independent and confidential information and advice to tenants. They can help you with:

Debt management and financial advice
Legal, childcare, financial/tax advice (limited to 1 call per tenant per year)
Emotional support from fully trained and qualified counsellors.

The service is available 24 hours a day, every day, by freephone on 0330 094 8845, email, instant messaging and online. More information is available on their website, www.tenantcare.co.uk. Please use the following to access their online service Username: progressgroup Password: tenant

Access free support

Telephone counselling

The service can offer support to help you cope successfully with life events, helping you stay happy, healthy and fully focused on life and work.

Issues covered

You can get support and information on a wide range of work, family and personal issues, including but not limited to:

Health and wellbeing information
Tackling stress and anxiety
Relationships
Family matters
Managing debt
Workplace issues
Your rights as a consumer.

Accessing the service

Call 0330 094 8845
Or visit Tenant Support & Wellbeing Service - 0330 094 8845 - Life & Progress (lifeandprogress.co.uk) The home page will ask you for a username and a password. This is the same for all tenants for ease of access.

Username: progressgroup

Password: tenant

A trained advisor will talk through what is happening and help you to decide on your next steps.

Sometimes this may be more specialist support, access to an expert, or counselling, and your advisor can help organise this for you.

MyMindPal

MyMindPal (MMP), your mental fitness app, will help you handle life’s daily challenges, providing a safe space when life gets on top of you.

If you are using an Android device, open the 'Play Store' app and search for 'mymindpal'.

If you are using an iPhone, go to the 'App Store' and search for 'mymindpal'. Once you have found the MMP App, install and then open it, then simply click the 'Get Started' button.

Your app access code is PHG22LP

This will be required when registering.

This service is run independently by Life & Progress and is available 24 hours a day, 365 days a year. You don’t have to give any personal details, and we will not know that you have used the service, or what for
For more information on the type of support on offer, download here: Examples of support on offer
To learn more about how to access this support, download the leaflet in the downloads below

Health and wellbeing support services

How Tenant Care helped Peter as he was grieving for his wife

Losing a loved one is undoubtedly one of the hardest experiences we go through in life. There is no easy way to cope with such a profound loss, and it’s completely natural to feel overwhelmed.

Here is how the service has helped 71-year-old Peter* whose wife passed away from cancer two years ago.