Moving in | Progress Housing Group

Moving house can be hectic, but following the advice, tips, and checklists below, we hope your experience will be as stress-free as possible and a happy memory.

As soon as you move into your new home, it is important that you take gas and electricity readings and contact your utility companies to connect to services.

It is also important that you have taken meter readings and cancelled any services connected in your old home.

As soon as you move into your new home, it is important that you take gas and electricity readings and contact your utility companies to connect to services. It is also important that you have taken meter readings and cancelled any services connected in your old home.

To get the most out of your tenancy, please sign up for your online tenant account.

By signing up for your account, you can:

• Report and track repairs

• Book repair appointments

• View your rent account and balance

• Make a rent payment

• Send us a secure message

• Request permission for pets or home improvements

• Report any issues with your tenancy or community

Sign up to your tenant account

Introduction

Moving in - good to know

Sign up for your online tenant account

Keep on top of your rent and repairs when and where you want to - any time, any device, anywhere.

It takes minutes to register for your tenancy account - all you need is your 9 or 10-digit tenancy reference number.

You will find this on your rent statement and letters, or you can speak to a live chat advisor on our website, and they will give it to you.

The standard you can expect when you move into your new home

Before you move into your new home, we will ensure the property is safe, clean and in a reasonable state of repair.

We want all of our properties to be of a consistently high standard and that you are assured as a new tenant that your home is:

safe
secure
clean
energy efficient
in good condition

We call this our Lettable Standard. You can find more about it here.

Types of Tenancy Agreements

If you wish to read through one of our DRAFT Tenancy Agreements before signing yours, you can ask us any questions before proceeding.

Affordable Rent Tenancy Agreement

Combined Starter and Non-Shorthold Assured Tenancy Agreement

Pictorial Tenancy Agreement

Your rights

Read a useful summary of your rights here.

This includes information about:

safe and good quality homes
influencing how we do things and how well we are doing them
how we manage your neighbourhood and community
other rights as a tenant with us

New tenant visit

Approximately four weeks after you have signed up for your new home, your area housing officer will conduct a new tenant visit. This is to make sure that if you have any questions regarding your tenancy, you have the opportunity to discuss them.

The following will also be covered:

if the property is a new-build, are there any defects that need to be sorted?
explanation of the difference between a starter and assured tenancy
have you set up your utilities?
has your gas been uncapped?
have you set up your online tenant account?
do you know how to register a repair via your tenant account?
do you know how to check your rent balance via your tenant account?
do you know how to report anti-social behaviour?
do you require support from the Tenant Sustainability Team?
explanation of the importance of allowing access for repairs, and especially gas and electric checks
explanation of the rechargeable repairs procedure covered in the Repairs and Maintenance Policy
explanation of the Permission Policy
explanation of the fencing and garden responsibilities for the property
the loft space must always be kept clear
is anyone in the household interested in our Progress Futures service?
would you be interested in becoming an involved tenant?

This visit will be followed by an additional six-month inspection visit, also conducted by the area housing officer, to support you and to make sure that you do not have any issues with your home.